Warranty and Process

Because we are a Registered Master Builder all new builds and major renovations come with a 10 Year Guarantee so you can build or renovate with peace of mind.

The Master Build 10-Year Guarantee has protected more than 140,000 homes over the past 25 years. Whether your new build or renovation is big or small, our guarantee can be tailored to suit your needs.

Only a Registered Master Builder can offer you the peace of mind of a Master Build 10-Year Guarantee.

Rest assured that in the unlikely event something happens to your builder or  during your building project, you won’t be out of pocket.

Our Service Promise

At G Donaldson Builders our key goal is to provide you with a high end service across all types of projects, whether it be a new build, minor dwelling, renovation or extension. We aim to make this experience as hassle free as possible.

With G Donaldson Builders you can rest assured that we will take accountability for your whole project and work with top quality trades that we trust and have used extensively throughout the years.

We are passionate about our business and we want to ensure you have a great experience working with us.

Communication and collaboration are paramount when it comes to completing a job efficiently.

As a client of ours, you will get your very own client website which allows you to follow along with your new build or renovation in real time.

You will have access to your schedule, emails, documents, be able to upload and share progress photos to your FB page, view video walk throughs of your project if you are away from home and our builders will load up progress photos so you can see your ideas come to life.

The system also allows you to send IMs, work closely with contractors like painters to help with your colour choices and so much more.

Just another great benefit to working with us!

For more information and understanding your rights please feel free to download this Know Your Rights Consumers Booklet

Interested in working together? Or have any questions? Contact us by clicking on the button below.

Our Service Promise is achieved by:

  • Working closely with you to ensure your needs are met
  • Helping you decide which type of contract is best suited for your project
  • Ensuring lines of communication are open so there is a clear understanding of your project and budget
  • Regular check in meetings
  • Working with and managing sub-contractors so you don’t have the stress of juggling different trades
  • Setting up your Master Builder Guarantee
  • Dealing with council and all inspections
  • Help you with your contracts works insurance requirements
  • All our projects are done with professionalism and we use only quality materials and suppliers
  • Dealing will all CoC documentation and processes with council